Composing Messages

At the bottom of every conversation on Glip is a box for composing messages. Click on the gray "+" button to the left to see all of the different things you can do right from within the conversation stream.

Chat

Type a message in the compose box, press Enter, and you'll be chatting away. Click on the smiley face at the right side to add some self-expression to your chats by selecting from the collection of emoji. Click on the "+" tab to upload your own custom emoji.

If you really want to get creative, click on the last tab to customize your own meme!

If you're looking to add even more spice to your posts, you can also share a fun animated GIF from Giphy by clicking on the "gif" icon to the right of the emoji icon (or by using the /giphy command).

Glip also offers some basic "markdown" that allows you to further add emphasis to your chats. Options include bold, italics, underlined and strikethrough.

Another useful tool is a the [code] tag to indicate pre-formatted text. Anything you type (or paste) after a "[code]" tag is displayed in a fixed-width font with both spaces and line breaks preserved.

TIP: To add a line break into a chat message, just press Enter while holding down the Shift key.

TIP: You can also post a link by pasting a URL into any chat message. Posted links will automatically include a preview of the URL.

Video Chat

Select Video Chat (or click the Video Chat button in the header of any conversation) to start a video chat with all of the people in the current conversation (up to 200 people). Need some face time with the Marketing team? Just go to that team's conversation, start a video chat, and everyone on the team will be able to join. Video chat on Glip is handled by a separate application called RingCentral/Office@Hand Meetings that will automatically be installed the first time you initiate or join a video chat. 

Buttons along the bottom allow you to configure your audio and video settings, or share your computer's screen with the other participants.

The following message is displayed in the stream when a video chat is in-progress. Just click on the Join button to participate (or use the dial-in numbers and meeting ID if you don't want to use video).

If you’re not already in the conversation in which the video chat is happening, you’ll also be notified via a pop-up message and a ringing sound. Click Join to participate or Ignore to just dismiss the pop-up.

When the conversation ends, the message in the stream is updated accordingly.

Call

If you are a RingCentral Office or AT&T Office@Hand customer, and have signed into Glip with your RingCentral/Office@Hand credentials, you can place calls to other people on Glip who are also using RingCentral Office or Office@Hand. Select the Call option in the compose menu or click on the Call button in the header of any of your one-on-one conversations.

When you call a co-worker, the RingCentral/Office@Hand softphone will be launched and the co-worker's extension will automatically be dialed. When you call a guest, their direct number is dialed.

Conference

If you are a RingCentral Office or AT&T Office@Hand customer, and have signed into Glip with your RingCentral/Office@Hand credentials, you can quickly initiated a conference call by selecting the option in the compose menu or by clicking the Conference button in the header of any team or group conversation. No need to go hunting for your conference call information, as it will get posted right to the stream.

Of course, the host access code is displayed only for you.

New Event

Select New Event to schedule on event for all of the people in the current conversation.

Click on “more” to expand the form and enter the location of the event, as well as a more detailed description. You can also specify a color for the event, which will determine how it's displayed on the Calendar. Note that if the event is being posted to a team or group for which you (or any other user) has set a color, the event's color will override the team/group color on the Calendar. See Calendar App for additional information on calendar management.

TIP: Go to the Integrations page and grab your Glip calendar feed so that events from Glip appear in your calendar application of choice (e.g., Google Calendar, iCal). 

New Task

Select New Task to post a task to the current conversation, whether its just a few ad-hoc tasks or many tasks that are part of a project.

You can assign the task to one or more people. Just start typing a name into the Assignee field and a list of matches for you to select from will appear automatically. Click on "Attach file" to attach files to the task, or just drag files right onto the form. Click on "more" to expand the form to see additional options for more advanced task assignments.

In addition to setting the due date/time for a task, you can specify a start date and a duration (in business days). If you adjust the due date, the number of days will update automatically. Conversely, if you change the number of days, the due date will update automatically. You can enter the name of a section in which to place the task (for organizing tasks), as well as a description to provide more details about the task.

Tasks can be set to repeat every day, weekday, week, month or year, and they can repeat forever, until a certain date, or for a specified number of times. Once a task in the series is marked complete, the next one is automatically posted to the stream. Note that repeating tasks don’t "pile up". If you mark one complete that has a due date in the past, the next task in the series will have the next due date in the series that is today or later.

There are three different types of tasks, characterized by the fact that they are completed when...

Checked - These are regular tasks, where checking the box marks it complete.

Checked by All Assignees - All assignees must complete the task. For example, if you select this option for a task with four assignees, it will be shown as “2/4” complete after two of them have completed it.

100% Done - Assignees can update these “percentage” tasks with a completion percentage throughout the duration of their work. This can be really useful if you’re setting up a project where you want to be able to measure the progress your team is making on their respective tasks.

TIP: If you are going to be entering a lot of tasks at once (e.g., setting up a project), check the "After posting, create another task" box to keep the form for entering tasks open after you submit each new task. If you are entering tasks that have a lot in common (i.e., same assignee, due date, etc.) you can also check the "Keep values" box and the values in all fields except the task name will be retained.

 

 

New Note

Select New Note to compose a long-form, richly formatted document. Notes are often used to communicate longer, more complex issues that aren't as easily conveyed with simple chat messages. Unlike the other content types, the notes editor opens full-screen instead of in a popup window. Click the Minimize button to check messages or do other things on Glip while you're in the middle of composing a note.

Click on the Post Note button to publish your note to the stream, or click on Save Draft if you want to save your work without publishing. Draft notes will appear in the Notes section of the conversation's right pane, are clearly labeled as drafts, and are only visible to you.

Share Files

There are a couple of way to share files on Glip. You can select the Attach Files option in the compose menu.

Or you can click on the paperclip icon at the right side of the compose box.

The "From Computer" option allows you to navigate to where the file is located on your computer. You can select multiple files to upload more than one at a time. Alternatively, you can also upload by selecting one or more files on your computer and then dragging them into the compose box.

You can also share files that you have stored on Google Drive, Dropbox, Box, or OneDrive as well as notes from Evernote. Just select the appropriate option, give Glip permission to access the given service, and then select the file(s). The file you share on Glip isn’t actually uploaded to Glip. It’s just a link to the file located on the given service, which ensures that everyone is always working from the latest version.

The "From the Web" option, like the "From Computer" option, actually uploads the file to Glip, only in this case you specify the URL of a file hosted somewhere on the web instead of selecting one from your computer.

All of the files you select, regardless of the source, are displayed below the compose box. Click the "x" next to a file to remove it from the list. You can optionally add a chat message to go along with the files, and then click Post Files to share them.

If you upload a file that has the same name as another file in the current conversation, Glip will ask you if you are uploading a totally new file or just a new version of a previously uploaded file. If you indicate that the file is a new version, it will be posted to the stream just like a totally new file, but in the conversation’s right pane and in the Files app all versions of a file are grouped together. If you open the Details view for the file you'll be able to see the entire version history and download any of the prior versions.

 

Any type of file can be uploaded, including images. Files in JPG, PNG or GIF format are recognized as images and are displayed as thumbnails in the conversation stream.

Glip also provides document previews so that you can view PDF, Word, PowerPoint and text files without having to download them first. Just click on the preview in the stream to open the document in the Document Viewer, where you can even add comments.

Keyboard Shortcuts

If you like to keep your hands on the keyboard, and off of the mouse/trackpad, then you might want to try using Glip's keyboard shortcuts. Hit Command + ? (on a Mac) or Control + ? (on Windows) to see the complete list.

As you can see, there are lots of options for navigating conversations, initiating messages of different types, and composing/editing messages. Our favorite, though, is the conversation switcher accessible via Command + K (Mac) or Control + K (Windows). If the shortcuts interfere with important characters on your keyboard, you can turn them off on the Preferences page.

With a couple of quick keystrokes you can jump to any of your conversations. Select a recent conversation from the list, or start typing the name of a person or team to select from any of your previous conversations.

Posting Via Email

Every conversation on Glip has a unique email address that you can use to post messages via email. You can find a conversation's email address by going to the gear menu at the top of the stream and selecting on "Post via Email". It's also displayed in the help copy added to the start of every conversation. For teams, the address takes the form of team_name@mycompany.glip.com. Note that spaces in the team name are replaced by underscores, and “mycompany” is your company’s email domain.

Just send an email to that address from the email address you used to sign up for Glip and the message will appear right in the conversation stream. Attach a file and it will get posted as well.

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