Administration

The Administration page can be found under the company menu at the top of the left pane, and is only accessible by users that are administrators for your company on Glip. The page is broken into the following sections.

Administrators

The Administrators section lists all of your company's Glip administrators (admins). By default, the first person at your company to sign up for Glip is an admin. The person who makes the payment when you subscribe to either Glip's Basic or Pro plans also becomes an admin.

When you mouse over an admin's entry in the list, a gear menu appears at the right with options to remove the person's admin rights or view their profile.

Admins on Glip can:

  • Remove people from your company on Glip, whether its a co-worker or guest. Non-admins can only remove people that have been added, but haven't actually signed up yet.
  • Unlock accounts that have been locked for too many failed login attempts. You'll see a red Unlock button next to entries on the People page that have been locked.
  • See all guests (i.e., people not on your company's private email domain) on the People page, whereas non-admins can only see guests that they are in a conversation with.
  • Delete posts made by other people. Note, though, that admins can't delete posts from conversations in which they aren't a participant.
  • Assign admin privileges to other co-workers.
  • Export company data, although this can be limited to a subset of admins. See Compliance Exports for more information.

Company Settings

This section contains administrative settings that apply to your entire company on Glip. At the moment there's just one, but more are coming soon!

  • Allow off-domain co-workers? - Turn this setting off to prevent people from adding co-workers that don't have an email address on your company's private domain(s). Anyone added without an email address on the company's domain will automatically be a guest.
  • Giphy - Determine whether or not users can share GIFs from Giphy and, if so, what is the maximum rating allowed.

Data Retention Policies

By default, all messages and content on Glip is kept forever, but data retention policies allow you to have messages automatically deleted after a certain period of time. See Data Retention Policies for more information.

Compliance Exports

Export your company's data on Glip, for either compliance purposes or just peace of mind. See Compliance Exports for more information.

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Comments

  • Avatar
    EJ Mandigo-Kneszewski

    Is it possible to have different staff members on different plans? I'm thinking of a scenario, that actually will eventually be the case in my own company where, there will be many that will not have a need for the video conferencing at all, while others that I could see being heavy users (sales teams) and other teams that would be light users. To be clear of what I'm asking those that would not use video would they be able to remain on for free while the limited teams would be on the basic and the heavy user on the pro plan?
    Lastly how does this work with guest that are needed to be on a video conference? And (sorry) I have been pushing Glip like its crack, to ALL of my clients as a way to stay connected with my staff! I have set many of these up as Co-Workers thinking that I had to do this for them to be able to join teams that we have created for them to join. From what I just read, they can have their own Glip and we can still interact, which I think is fantastic but I'm wondering how this will impact my groups I've set up with them and if we need to video chat I'm guessing it would come off of both companies minutes based on their individual plans? I'm very much looking forward to your reply.

  • Avatar
    David Hersh

    Hi EJ - At this time, Glip's plans apply to your entire company, so there's no way to have some employees on a paid plan and some on the free plan.

    As far as guests go, you don't need to worry about them having to pay for Glip. Their video minutes count against your total when they're video chatting with you. Obviously, if they want to start using Glip on their own, independent of their role as your guest, then they'll need to get a subscription in order to video chat.

  • Avatar
    Adam Burke

    How do I revoke admin access for a specific user?

  • Avatar
    Joakim Lindblad

    A much needed feature is the option to MOVE posts (to the appropriate team), not just delete them.

  • Avatar
    Nat Lavigne

    Can a Glip admin see conversations that they are not apart of? E.g. A conversation had only two or three employee invited from a regular user, the admin not being one of them. If they're not invited, would the conversion show up for the admin anyways and they can open and view the contents?

  • Avatar
    David Hersh

    The only way an admin could see into a conversation in which they were not a participant is via Compliance Exports. They're available to companies on the Glip Pro plan, or to RingCentral/Office@Hand customers. More info here...

    https://help.glip.com/hc/en-us/articles/220338788-Compliance-Exports

  • Avatar
    Sar Castillo

    Is there any way an admin can change the domain name used when we signed up for glip? I'm the admin of our glip account and the domain name we used was changed to a recently added user's gmail address. Not even sure how that happened so I've submitted a request to change it back to the correct domain name, but would love to find out how to do it on my own, just in case.

  • Avatar
    Jamie Power

    Hi, I have changed my profile name to my name and also changed my profile pic using the web version on my laptop but it hasn't updated on the app on my phone. Any thoughts on why that is?

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