What are Compliance Exports?
Compliance Exports are a special Glip feature for administrators, specifically built for companies with compliance requirements for using electronic communication in the workplace.
All of your company's data can be exported into a set of files in JSON format. This includes lists of all conversations (covering both People and Teams), as well as the actual content from those conversations. Note that files are not included in the export. The exports do, however, include deleted items and edit logs (except for Notes).
Who can access Compliance Exports?
Compliance exports are available to companies on the Glip Standard plan, as well as RingCentral Office or AT&T Office@Hand customers.
When compliance exports are turned on via the Administration page, the admin to do so will initially be the only person with access. Any admin with access, however, can grant access to other admins as well.
How do Compliance Exports work?
Once Compliance Exports are turned on, any admin with access can request an export at any time. Each request covers a specific date range, or can even cover all of your company's conversation history in its entirety.
Once your request has been completed you'll receive an email guiding you back to the Administration page where you'll be able to download it. You can also refer to the Compliance Exports section of that page at any time to check the status of your export requests. Note that completed requests are available for download for 30 days.
What do the exports look like?
Each export is delivered as a compressed zip file. When you open this file you'll see that the top-level folder contains four sub-folders.
- People_And_Groups - This folder contains a users.json file that lists all conversations with individual people. This includes both one-on-one conversations, as well as multi-person conversations.
- Teams - This folder contains a teams.json file that lists all teams.
- People_Chats - This folder contains a sub-folder for all conversations with individual people, and within each of those sub-folders is a JSON file corresponding to each date within the date range of the export.
- Team_Chats - This folder contains a sub-folder for all teams, and within each of those sub-folders is a JSON file corresponding to each date within the date range of the export.
Only teams and multi-person people chats (i.e., 3 or more people) that are "owned" by your company are included in the export. Your company owns a conversation when it is started by one of your co-workers. On the other hand, all one-on-one people chats (i.e., conversation between 2 specific people) are included that include one of your co-workers, regardless of which company owns the conversation.
To help convert the JSON files into readable format you might want to consider some of the following tools.